jitbazi Privacy Policy

1. Data We Collect

jitbazi collects personal data from players in Bangladesh through several distinct channels: directly from you during registration and account management, automatically through your use of the platform, and from trusted third parties where necessary for compliance and payment processing. We collect only the minimum data required to deliver our services effectively and in compliance with our obligations.

1.1 Registration and Identity Data

When you create an account on jitbazi, we collect the following information that you provide directly:

• Full legal name as it appears on your national identity document (NID or passport)
• Date of birth — used to verify that you meet the 18+ age requirement
• Mobile number — used for account verification, transaction notifications, and support communications
• Email address — used for account communications, promotional messages (where opted in), and security alerts
• Preferred payment method details — including your registered bKash, Nagad, Rocket, or Upay account number
• Residential city or region — for localisation purposes (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

1.2 Identity Verification (KYC) Documents

To comply with our Know Your Customer obligations and to protect our players from account fraud, jitbazi may request copies of:

• National Identity Card (NID) or valid passport (front and back)
• Proof of address — such as a recent utility bill, bank statement, or mobile wallet statement
• Proof of payment method ownership — such as a screenshot of your bKash or Nagad registered account confirming the mobile number matches your registration

KYC documents are handled exclusively by our compliance team and are not shared with any third party except where required by law or as described in Section 3 of this policy.

1.3 Transaction Data

We maintain records of all financial transactions conducted through your jitbazi account, including deposit amounts and timestamps, withdrawal requests and processing statuses, bonus credits and wagering activity, and win/loss history at the game level. This data is retained for financial reconciliation, fraud prevention, and regulatory compliance purposes.

1.4 Technical and Usage Data

When you access jitbazi through any device or browser, our systems automatically collect certain technical information. This includes your IP address, device type and operating system, browser type and version, pages visited and time spent on each page, referring website (if applicable), session duration, and game interaction data such as bet amounts, game selections, and session frequency. This data is used in aggregate for platform optimisation and individually for fraud detection and responsible gaming monitoring.

2. How We Use Your Data

jitbazi processes personal data only for legitimate, defined purposes. We do not use your data for purposes incompatible with those stated at the time of collection. The following sets out the primary purposes for which we process your personal data and the legal basis on which we rely in each case.

2.1 Account Creation and Management

We use your registration data to create and maintain your jitbazi account, verify your identity and age eligibility, authenticate your login sessions, process your deposits and withdrawals via bKash, Nagad, Rocket, or Upay, and communicate account-related updates, security alerts, and service notifications. This processing is necessary for the performance of our contract with you as a registered player.

2.2 Fraud Prevention and Platform Security

Technical and identity data is analysed continuously to detect and prevent fraudulent activity, including unauthorised account access, multi-account creation, bonus abuse, money laundering indicators, and payment fraud. Where suspicious activity is identified, we may restrict account access pending investigation. This processing is necessary for our legitimate interests in protecting the platform and our player community.

2.3 Responsible Gaming Compliance

Behavioural data — including session frequency, bet sizing patterns, deposit velocity, and game selection — is monitored by our responsible gaming team to identify players who may be displaying signs of problem gambling. Where indicators are detected, our team may reach out proactively to offer self-exclusion tools, deposit limits, or a cooling-off period. This processing reflects our commitment to player welfare and is carried out in the legitimate interest of protecting vulnerable players.

2.4 Legal and Regulatory Compliance

We may process and retain your personal data where required to comply with applicable laws, respond to lawful requests from governmental or financial intelligence authorities, resolve disputes, enforce our Terms & Conditions, or prevent and investigate illegal activity. Data retained for compliance purposes is held in secure, access-controlled storage and is not used for any other purpose.

2.5 Marketing Communications

With your explicit consent, jitbazi may send you promotional communications about new games, seasonal offers (such as Eid or Pohela Boishakh specials), cricket betting markets, and bonus opportunities via SMS or email. You may withdraw your marketing consent at any time by contacting support at jitbazi or by updating your communication preferences in your account settings. Withdrawal of marketing consent does not affect your right to receive transactional or service notifications.

2.6 Platform Improvement and Analytics

Aggregated and anonymised usage data is used internally to improve platform performance, optimise game loading times, identify navigation issues, and refine our product offerings for the Bangladesh market. This analytical processing does not involve decisions that produce legal or similarly significant effects on individual players.

3. Data Sharing & Disclosure

jitbazi does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations.

3.1 Payment Processing Partners

To facilitate deposits and withdrawals, jitbazi shares necessary financial data with licensed mobile financial service providers operating in Bangladesh, including bKash, Nagad, Rocket, and Upay. The data shared is limited to what is strictly necessary to complete the transaction (for example, your registered mobile wallet number and the transaction amount). These partners process your data in accordance with their own privacy policies and applicable Bangladesh Bank regulations.

3.2 Game Software Providers

Third-party game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive technical session data such as a pseudonymous player identifier, game result data, and bet history in order to deliver their games, resolve technical disputes, and maintain RNG audit trails. These providers do not receive your name, NID number, mobile number, or payment details.

3.3 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect a serious crime. In such cases, we disclose only the minimum data required to satisfy the lawful request and, where permitted, we will notify you of such disclosure.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the jitbazi business, your personal data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is handled, in advance of the transfer taking effect.

3.5 No Third-Party Advertising Networks

jitbazi does not share your personal data with third-party advertising networks, data brokers, or social media platforms for targeted advertising purposes. Any promotional communications you receive from jitbazi are sent directly by us based on your own account activity and consent preferences — not based on data purchased from or shared with external marketing ecosystems.

4. Cookies & Tracking

jitbazi uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience on the platform. A cookie is a small text file that is placed on your device when you visit a website. The following categories of cookies are used on jitbazi:

4.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language and display preferences, and enable secure payment processing flows. Essential cookies cannot be disabled without materially impairing your ability to use the platform. No consent is required for essential cookies as they are technically indispensable.

4.2 Analytical Cookies

We use anonymised analytical cookies to understand how players navigate the jitbazi platform — which pages are visited most frequently, where users exit the registration flow, and which game categories generate the most engagement. This data is processed in aggregate form and is used solely for internal platform improvement. No individual player is identified through analytical cookie data.

4.3 Functional Cookies

Functional cookies remember your stated preferences — such as your most recently visited game category, your preferred deposit method, and your responsible gaming limit settings — so that the platform can present a more personalised experience on subsequent visits. These cookies store no sensitive financial or identity information.

4.4 Managing Your Cookie Preferences

You may control cookie settings through your browser's built-in privacy controls. Most modern browsers allow you to block or delete cookies, restrict cookies to specific sites, or receive a notification before a cookie is placed. Please note that disabling non-essential cookies may affect the functionality of certain platform features. Detailed browser-level cookie management instructions are available through your browser's help documentation. jitbazi does not respond to Do Not Track (DNT) signals at this time, as there is no consistent industry standard for their interpretation.

5. Data Security

jitbazi employs a layered approach to data security, combining technical controls, organisational measures, and staff training to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and jitbazi servers, ensuring that your credentials and payment information cannot be intercepted in transit.
• Encrypted data storage for all sensitive fields, including NID numbers, payment method details, and account passwords. Passwords are stored as salted cryptographic hashes and are never held in recoverable plaintext.
• Role-based access controls that restrict employee access to personal data strictly on a need-to-know basis. No single employee has unrestricted access to the full dataset of player records.
• Automated anomaly detection systems that flag unusual login patterns, IP address changes, and suspicious transaction sequences for immediate review by our security team.
• Regular internal security audits and penetration testing exercises to identify and remediate vulnerabilities in the platform infrastructure before they can be exploited.
• Secure KYC document handling — identity documents submitted for verification are stored in an isolated, access-controlled environment separate from the main player database, and are deleted or archived in accordance with our retention schedule once verification is complete.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and interests, jitbazi will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach. If you suspect that your jitbazi account credentials have been compromised, please contact our support team immediately at support at jitbazi.

6. Data Retention

jitbazi retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:

When your personal data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so that it can no longer be linked back to you as an individual. Data that has been anonymised may be retained indefinitely for statistical and analytical purposes without restriction, as it no longer constitutes personal data.

If you submit a data deletion request under your rights described in Section 7, jitbazi will assess the request and delete data that is not subject to a legal retention obligation within 30 days of receiving the verified request.

7. Your Privacy Rights

jitbazi recognises and respects your rights with regard to your personal data. The following rights are available to all registered players, and requests to exercise these rights should be submitted to our support team at support at jitbazi with your account details and a clear description of your request. We will respond to all verified requests within 30 days.

7.1 Right to Access

You have the right to request a copy of the personal data jitbazi holds about you. Upon receiving a verified access request, we will provide you with a structured summary of your personal data, the purposes for which it is processed, the categories of recipients to whom it has been disclosed, and the retention period applicable to each data category.

7.2 Right to Correction

If any personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct it. You may also update certain information directly through your account settings. For information that requires documentary verification to update (such as your legal name or date of birth), please contact our support team.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Please note that jitbazi may be required to retain certain data for the periods described in Section 6 and cannot erase data subject to a legal retention obligation.

7.4 Right to Restrict Processing

In certain circumstances — for example, while the accuracy of your data is being verified, or while your objection to processing is being assessed — you may request that we restrict the use of your personal data. During a restriction period, we will continue to store your data but will not use it for any purpose other than those strictly necessary to resolve the basis of the restriction.

7.5 Right to Object to Marketing

You have an unconditional right to object to the processing of your personal data for direct marketing purposes. If you exercise this right, jitbazi will cease sending you promotional communications within five business days of receiving your verified objection. This right does not affect the receipt of transactional messages such as deposit confirmations, withdrawal notifications, or account security alerts.

7.6 Right to Data Portability

Where technically feasible and where processing is based on your consent or on a contract, you may request that jitbazi provide your personal data in a structured, machine-readable format (such as CSV or JSON) so that it can be transferred to another service provider of your choosing.

7.7 Exercising Your Rights

To exercise any of the rights listed above, please contact our data protection team at support at jitbazi, clearly identifying the right you wish to exercise and the specific data concerned. We may ask you to verify your identity before processing your request to ensure that your data is not disclosed to an unauthorised person. There is no fee for submitting a rights request. If your request is manifestly unfounded or excessive, we reserve the right to decline it or charge a reasonable administrative fee, and we will explain our decision in writing.

8. Changes to This Policy

jitbazi reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players via the mobile number or email address associated with their account at least 14 days before the changes take effect. For minor or clarificatory changes, we may update the policy without advance notice and will update the effective date shown at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how jitbazi protects your personal data. Your continued use of the platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you may close your account at any time by contacting our support team.

This Privacy Policy is written in English and is the definitive version of the document. In the event of any conflict between this English-language version and any translated summary, the English version shall prevail. All correspondence regarding your privacy rights should be directed to support at jitbazi in English for the fastest response from our compliance team.